Terms and Conditions

Welcome to TOOR. These Terms & Conditions govern your use of our website and online shopping services in the UAE. By using our website or placing an order, you agree to these terms.

1. Use of Website

By accessing our website, you confirm that:

You are legally eligible to make purchases under the laws of the UAE
You will provide accurate and complete information

2. Orders & Acceptance

When you place an order, you will receive a confirmation (SMS, call, or email).
This confirmation does not mean the order is accepted.
Your order is confirmed only when it is processed and dispatched.

We reserve the right to:

Cancel orders due to stock issues, pricing errors, or suspicious activity
Refuse service at our discretion

3. Order Verification

To ensure smooth delivery, TOOR may:

Contact you via call or WhatsApp to confirm your order.
Cancel orders if confirmation is not received.

4. Pricing & Payments

All prices are listed in AED
Prices may change without prior notice
Payment options may include Cash on Delivery (COD) and other available methods at checkout

5. Shipping & Delivery

We aim to deliver orders within the estimated time, but delays may occur due to external factors

Delivery charges are shown at checkout
Customers must be available to receive the order

6. Failed Deliveries

Orders may be cancelled if:

The customer is unreachable
Incorrect address or contact details are provided
Delivery is refused at the doorstep.

7. Returns & Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy, available on our website.

8. Product Information

We try to ensure all product details, images, and prices are accurate. However:

Errors may occur
Product availability is not guaranteed
We reserve the right to cancel affected orders

9. User Responsibility

You agree not to:

Use the website for fraudulent or illegal activities
Place fake or misleading orders

10. Privacy

Your data is handled in accordance with our Privacy Policy.

11. Intellectual Property

All website content (logos, images and text) belongs to TOOR and may not be used without permission.

12. Limitation of Liability

TOOR is not responsible for:

Indirect or unexpected damages
Delays caused by third-party services

13. Governing Law

These Terms are governed by the laws of the UAE. Any disputes will be handled in the UAE courts.

14. Contact Us

For any questions:

Call Us